Job: Retail Specialist

JOB TITLE Retail Specialist
DEPARTMENT: Sales Department
REPORTS TO: President
PREPARED DATE: Tuesday, February 15, 2011
PREPARED BY: Robert Clarke

Develops new business and interacts with existing customers to increase company’s product sales.

  • Compiling lists of prospective customers for use as sales leads, based on information from newspapers, organization directories, Internet Web sites, and other sources.
  • Assisting with developing sales presentations and materials.
  • Making sales calls and writing sales letters.
  • Handling customer sales orders and Investigating and resolving customer problems with deliveries.
  • Traveling throughout assigned territory to call on regular and prospective customers to solicit orders.
  • Developing and maintaining relationships with purchasing contacts. Purchasing inventory and monitoring stock levels.
  • Assisting with developing new products and establishing prices for products.
  • Preparing reports on merchandise transactions and expense accounts.
  • Displaying or demonstrating product, using samples or catalog, and emphasizes salable features.
  • Quoting prices and credit terms and preparing sales receipts for orders obtained.
  • Entering new customer data and other sales data for current customers into computer database.
  • Answering customer’s questions concerning price and use of merchandise.
  • Totaling price and tax on merchandise purchased by customer to determine bill. Calculating sales discount to determine price
  • Processing orders and accepting payment.
  • Packaging and shipping merchandise for customers.
  • Displaying merchandise, suggesting selections that meet customer’s needs, and emphasizing selling points of merchandise quality.
  • Examining merchandise returned by customer to determine if refund or replacement should be made.

College degree or technical school certificate in this field; or three to six months related experience and/or training; or equivalent combination of education and experience. Employee should contain basic computer knowledge.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, Competencies, and/or ability required.

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service and sales; Meets commitments.
  • Interpersonal Skills – Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Cost Consciousness – Works within approved budgets.
  • Ethics – Works with integrity and ethically.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment.
  • Motivation – Demonstrates persistence and overcomes obstacles.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
  • Professionalism – Approaches others in a tactful manner; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
  • Safety and Security – Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Volunteers readily; Asks for and offers help when needed.
  • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Develops innovative approaches and ideas.

While performing the duties of this Job, the employee may regularly be exposed to outside weather conditions. The noise level in the office building is usually moderate. Sometimes the employee may work alone

Apply Now